Compatible Ricoh MP C2004/C2504 Drum Unit (Sold Individually)

At ShopInkToner, we always stand behind the quality of our products and your satisfaction is our priority.

This policy applies to customers in both Canada and the USA.

Defective Products

If you receive a defective product (including compatible and re-manufactured ink cartridges, toners, or drum units), you can return it within 24 months of purchase. We will provide a prepaid shipping label for the return, and once received, we will:

• Ship you a replacement at no extra cost, or

• Issue a full refund upon your request.

Unopened Products

For unopened products (including compatible and re-manufactured ink cartridges, toners, and drum units), we offer a 30-day refund policy for the full amount. A return label will be provided to send the items back.

⚠️ Please note: This policy does not apply if the wrong item was ordered by the customer.

Shipping Rates

• Orders under USD 99 → Shipping charge: USD 9

• Orders USD 99 and above → Shipping charge: USD 5

Processing & Delivery Time

• Orders are processed and shipped within 48 hours.

• Estimated delivery time: 3–6 business days.

Shipping Notes

• Once your package leaves our warehouse, it becomes the responsibility of the carrier.

• We are not liable for unforeseen delays caused by the carrier.

• Please allow up to 15 business days from the shipping date for delivery before the carrier considers a package lost.

• If your package has not arrived within this timeframe, please contact our Customer Service team to file a claim.