FAQs

Welcome — here are answers to the questions we get most often. If you don’t find what you need, email us at sales@shopinktoner.com and we’ll help right away.

1. When will my order ship?

Orders placed before 4:00 PM (local time) enter processing the same business day. Orders placed after 4:00 PM begin processing on the next business day. We process and ship orders within 48 hours (excluding weekends and public holidays).

2. How long will delivery take?

Estimated delivery is 3–6 business days in USA and 3–5 business days in Canada after your order ships. Business days are Monday–Friday and exclude public holidays.

3. How much is shipping?

• Orders under USD 99 → USD 9 shipping.

• Orders USD 99 and above → USD 5 shipping.
  Shipping cost is shown at checkout before you complete your order.

4. How do I track my order?

When your order ships you will receive a confirmation email with the carrier name and a tracking number. Use that tracking link to follow delivery progress.

5. What if my tracking shows a delay?

Once the package leaves our warehouse it is in the carrier’s care. Carriers occasionally experience delays beyond our control. If your order is delayed, please allow up to 15 business days from the shipping date before reporting a lost package. If it still hasn’t arrived, contact us and we will open a claim with the carrier.

6. My package hasn’t arrived — what should I do?

If more than 15 business days have passed since the shipping date, email sales@shopinktoner.com with your order number and tracking details. We’ll investigate and help resolve the issue.

7. Can I change my shipping address after I place an order?

Please contact us immediately at sales@shopinktoner.com. If your order has not yet shipped we may be able to update the address. If it has already shipped, we may not be able to reroute the package — the carrier’s policies will apply.

8. What is your returns policy?

• Defective items: Covered for 24 months. We provide a prepaid return label. After inspection you can choose a replacement or full refund.

• Unopened items: Eligible for a 30-day full refund (returned in original, unopened packaging). A return label will be provided.
  This policy applies to customers in the USA and Canada.

9. How do I start a return?

Email sales@shopinktoner.com with your order number, the item(s) you want to return, and a brief reason. For defective products, photos or a short video are very helpful. We’ll reply with return instructions and a prepaid label when applicable.

10. When will I receive my refund?

After we receive and inspect your return, approved refunds are issued to the original payment method. Refunds typically appear within 5–10 business days after inspection; exact timing depends on your bank or payment provider.

11. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay where available. Pricing on the site is shown in USD; banks may apply conversion fees for other currencies.

12. When is payment collected?

We usually authorize payment at checkout and capture payment when the order is prepared for shipping. Orders placed before 4:00 PM are processed the same business day and may be charged that day.

13. Who pays customs, duties, or import taxes?

For international orders, customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in our product prices or shipping fees.

14. What if I received a wrong or damaged item?

If you receive a damaged or incorrect item, contact sales@shopinktoner.com right away with photos and your order number. We’ll provide instructions and a prepaid return label if applicable, and we’ll arrange a replacement or refund.

15. Still need help?

We’re here to help — email sales@shopinktoner.com with your order number and a clear description of the issue, and we’ll respond as soon as possible.