Payment Policy

At ShopInkToner we want your checkout experience to be simple, secure, and transparent. This Payment Policy explains how we accept and process payments, billing details, taxes, refunds, and what to do if you have a question about a charge.

1. Accepted Payment Methods

We accept the following payment methods at checkout (options may vary by device and region):

  • Major credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay & Google Pay (where available)

  • Other local payment methods may be offered depending on your location and device.

If you prefer another payment option for a large or corporate order, please contact us at sales@shopinktoner.com and we will advise.

2. Currency & Pricing

  • Prices on our website are shown in USD (United States) and may also display CAD for Canadian customers where applicable.

  • The final amount charged will reflect the currency and pricing shown at checkout. If your card or payment provider uses a different currency, your bank may convert the payment and apply its own exchange rate and fees.

3. Payment Processing & Security

  • Payments are processed by trusted third-party payment processors. We do not store your full credit card details on our servers.

  • Our site uses industry-standard SSL encryption to protect your payment information during transmission.

  • Payment processors we work with maintain PCI compliance; if you have specific compliance questions, we’ll provide processor details on request.

4. When Payment Is Collected

  • We typically authorize your payment at the time you place the order and capture (complete) payment when the order is prepared for shipping.

  • Order cutoff time: 4:00 PM local time. Orders placed before 4:00 PM will be processed the same business day and payment may be captured that day. Orders placed after 4:00 PM are processed on the next business day.

  • For pre-orders, backorders, or special items, we will notify you if payment capture is delayed until the item ships.

5. Authorization Holds & Fraud Prevention

  • To reduce fraud, we may place a temporary authorization hold on your card for the order amount. This is not a charge and will be released according to your bank’s timelines if the order is not completed.

  • Occasionally we may request additional verification (for example, ID or billing address confirmation) before processing an order. This is to protect both you and ShopInkToner from unauthorized transactions.

6. Taxes, Duties & Import Fees

  • Applicable sales taxes (USA) or GST/HST (Canada) are calculated at checkout based on the shipping address and will be included in the order total where required by law.

  • For international orders, customers are responsible for any customs duties, import taxes, or fees assessed by their country. These are not included in our product prices or shipping charges.

7. Refunds & Chargebacks

  • Refunds are handled in accordance with our Return & Refund Policy. If a refund is approved, funds will be returned to the original payment method. Processing time depends on your bank or payment provider.

  • If you believe a charge on your statement is incorrect, please contact us first at sales@shopinktoner.com. We will investigate and resolve the issue.

  • If you file a chargeback with your bank instead of contacting us, please be aware we will contest illegitimate chargebacks and provide evidence to the bank. Repeated chargebacks may result in cancellation of future orders.

8. Failed Payments & Order Cancellation

  • If a payment fails at checkout, please verify your payment details or try an alternate payment method.

  • If we cannot successfully collect payment after authorization (for example, due to bank decline), we may cancel the order and notify you.

9. Invoices & Receipts

  • An order confirmation and receipt/invoice will be emailed to the address provided at checkout. If you need a duplicate invoice or a VAT invoice for business purposes, contact us at sales@shopinktoner.com.

10. Questions or Billing Disputes

For any payment-related questions, billing errors, or to request invoice copies, please contact our Customer Service team:

Email: sales@shopinktoner.com
Please include your order number and relevant details to help us respond quickly.