Refund Policy

We aim to process refunds quickly and transparently. This Refund Policy applies to customers across the United States and Canada.

1. Refunds for Defective Products (Within 24 Months)

Once we receive and inspect a defective return:

You may choose:

  • A full refund to your original payment method, or

  • A replacement product at no additional cost

Refund approval typically occurs within 10 business days of inspection.

2. Refunds for Unopened Products (Within 30 Days)

Unopened, sealed items returned within 30 days qualify for a full refund, provided:

  • Packaging is sealed

  • Item is unused and in resalable condition

Refunds are issued to the original payment method.

3. Refunds Not Available For

  • Products opened or used (unless defective)

  • Items ordered incorrectly by the customer (unless otherwise approved)

  • Products damaged due to misuse, improper storage, or installation

4. Refund Processing Time

Once approved:

  • Refunds are issued within 10 business days

  • Bank or payment processor timelines may vary

  • You will receive an email confirmation once your refund is completed

5. Additional Notes

  • Shipping fees (if any) are non-refundable unless the item was defective

  • Bulk or corporate refunds may follow additional steps; please contact us directly

Contact Us

For return or refund questions, reach out to:

📧 sales@shopinktoner.com
Include your order number for quicker support.